The Engagement Manager must identify the appropriate Service Engagement Model that will be used to organize the work in the Service Engagement. The model should be aligned with the contract, the Service Engagement strategy and the value delivery model of the Client. The Engagement Manager should take a view of how Capgemini Service Engagement model fits in Client's service model to understand the interfaces and dependencies, while defining the model.

Services may be delivered across multiple geographies, service lines, or service towers by technology or value streams. This must be clearly illustrated through the Service Engagement Model.It should clearly illustrate how services are organized to deliver expected value.

In multivendor scenarios, the Engagement Manager must ensure Capgemini is well aligned within the framework, to provide seamless service to the Client. Therefore, the Engagement Service Model must distinctly identify interfaces between the Capgemini teams and the other vendors. In case the management of relationship with other vendors, partners and suppliers is delegated to a service integrator (either Capgemini or external), the Service model should clearly bring out the interactions with the integrator for seamless service to the Client, The Service Engagement Model must also clearly indicate services provisioned through Capgemini suppliers.